Frequently Asked Questions

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh Kansas City. We’re proud to be operating an experience where it is safe to GOGH.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Touchless hand sanitization stations placed throughout the venue

    • Contactless payment encouraged throughout the venue

    • Enhanced, regular cleaning throughout the day on each floor

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly.

    Thanks for your patience and understanding during these challenging times.

  • Exhibit Info

  • About Immersive Van Gogh Kansas City

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Kansas City.

    Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Mangeurs de pommes de terre (The Potato Eaters, 1885), the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.

    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

  • Prohibited and Permissible Personal Items
    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection. Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for a fee. Prohibited:
    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods
    Bag check is available at the venue, at $1 per item. Please note that large bags/luggage are not permitted inside the gallery, as per our terms and conditions. These items will need to be checked. Permissible:
    • Walkers, mobility scooters, and other mobility aids
    • Certified service animals
    • Strollers
    Photos and video recording are allowed, but we ask that you limit the length of recording to less than 2-minute clips and refrain from using flash. Professional grade equipment and tripods are not permissible unless previously approved by management. Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at ticketing@kansascityvangogh.com for more information.
  • Hours of Operation

    Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

  • Accessibility

    Exhibit & Venue

    The gallery is located on the second floor of the building. There is an elevator available on the first floor. It is located past an indoor children’s play area and it places guests right by the gallery box office.

    Parking

    There aren’t dedicated accessible parking spots at this venue. Drop-offs can be made at the main entrance.

    Sensory Advisory

    This exhibition contains bright lights that may cause discomfort for people with photosensitive epilepsy. Viewer discretion is advised.

    Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

    Seating & Mobility Aids

    Wheelchairs, walkers, and scooters are all permitted.

    Service Animals

    Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.

    Masks

    Masks are not required for entry to the exhibit. They are optional for staff and guests in accordance with current legislation.

    We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.

    Bathrooms

    There are gendered & accessible restrooms located in the venue’s lobby area.

  • Location and Parking

    Location

    Lighthouse ArtSpace Kansas City Located at Zona Rosa - 8690 N Dixson Ave, 2nd Floor, Kansas City, MO 64153

    Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

    Parking

    The shopping center in which the venue is located has several parking lots available. There are also parking spots on the road in front of the exhibit entrance.

  • I Bought My Tickets But...

  • I want to change the name on my tickets
    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.
  • I want to upgrade/downgrade

    Please contact us at ticketing@kansascityvangogh.com to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I need to reschedule

    CHANGE OF DATE REQUESTS:

    Subject to availability.

    To reschedule your tickets, please visit our CHANGE OF DATE REQUEST PAGE.

    For VIP and Premium tickets there is a fee of $4.99, requests must be made at least 24 hours prior to your scheduled attendance time.

    Please note a $9.99 per ticket fee will apply for a change of date request for ALL tickets with a scheduled arrival time of fewer than 24 hours.

    For Basic tickets, there is a fee of $9.99 per ticket. Requests must be made at least 24 hours prior to your scheduled attendance time.

    Last-minute change of date requests will not be honored except in exceptional circumstances.

  • I have not received my tickets

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the "Ticket Resend" tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact ticketing@kansascityvangogh.com to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

  • Ticket Info

  • Authorized Ticket Sellers

    Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles, New York, and San Francisco, ensure you are buying your tickets from KansasCityVanGogh.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to ticketing@kansascityvangogh.com for verification.

    Please note tickets purchased on FEVER are not for our Immersive Van Gogh.

    Authorized Ticket Partners To Immersive Van Gogh Kansas City
    • KansasCityVanGogh.com
    • ImmersiveVanGogh.com
    • Ticketmaster.com
    • Universe.com
    • Barter Network
    • Restaurant.com
    • Goldstar.com (gift vouchers)
    • Groupon.com  (gift vouchers)

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website KansasCityVanGogh.com for purchase.

  • Group Tickets

    A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please email us at groups@kansascityvangogh.com.

    Discount amount will be applied at checkout.

  • Ticket Prices
    Peak

    VIP - $99.99
    Premium - $64.99
    Basic - $54.99
    Child - $34.99

    Off-Peak

    VIP - $79.99
    Premium - $49.99
    Basic - $39.99
    Child - $29.99

    All tickets are subject to taxes and a $6.99 service fee on top of the above prices as per our terms and conditions.

    Ticket prices are subject to change.

  • Student Discount

    We offer a 15% discount for students. Valid student ID is required. This offer can only be redeemed when purchasing tickets in-person at the box office.

    This offer is only valid for Monday to Friday (not including public holidays) and subject to availability. 1 ticket per valid student ID, not valid with any other offer.

    Discount is subject to change and we reserve the right to remove the offer without notice.

  • Ticket Types & How to Purchase

    TICKET TYPES

    Premium Tickets

    Premium tickets allow for a bigger window of entry. Whereas for regular tickets you are required to enter within the hour you purchased, FLEX tickets allow you to enter within a two hour window (one hour before or one hour after your start time).

    VIP Ticket

    • Priority access and admission
    • Cushion Rental
    • Limited edition poster
    • VIP souvenir laminate
    • Flexibility to arrive +/- one hour of your time - subject to public opening hours

    Premium Ticket

    • Cushion Rental
    • Limited edition poster

    Basic Ticket

    • Admission only
    • Strict arrival window of 20 minutes within your scheduled attendance start time.

    Child Ticket

    • Ages 6-16 (children 5 and under do not require a ticket)
    • Admission only
    • Child tickets are not subject to change of date fees

    There are no refunds of tickets for the exhibit. Upgrades can be done in advance or at the onsite box office. Please contact us at ticketing@kansascityvangogh.com if you would like to upgrade your ticket. Tickets are available online at kansascityvangogh.com

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